Website owner information

BALTIC CHANDLERS VAT EE102164459 with address at Harju maakond, Tallinn, Kesklinna linnaosa, Jõe tn 3-314, 10151 and communications email info@baltic-chandlers.com

Data Protection Officer

The owner is responsible for the personal data that is collected through the navigation and use of this website in accordance with the requirements established by REGULATION (EU) 2016/679 relating to the protection of data of natural persons as well as in accordance with the Law. 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE).

By using this website we understand that you have read and understood the information set out regarding the processing of your personal data.

Data protection policy

The controller applies the principle of active responsibility in the processing of personal data, maintaining constant updating and promoting continuous improvement of the data protection system in accordance with the applicable legal requirements, guaranteeing in all cases:

* respect for the fundamental freedoms and rights of persons

* that the data is processed in a lawful, fair and transparent manner

* that the data processed are accurate, adequate, relevant and limited in relation to the purposes for which they are collected

* that the purposes for which they are collected are explicit and legitimate and that they are not treated in a manner incompatible with said purposes

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights that assist them as well as all the necessary legal information established by current regulations.

Data collected, purpose and legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:

*send you information about our products/services

*answer surveys.

*process orders, as well as be able to prepare the corresponding invoices, report on the status of orders, address complaints and any other management derived from the provision of the service carried out through this website.

These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for compliance with legal obligations, for legitimate interest and with the consent of the users.

Web forms

The personal data collected through the contact web form is used to respond to any query that the user makes through it.

The personal data collected in the order form is intended to process the data necessary for the correct management of your orders.

The processing of data is legitimized by the consent that you give us by expressly accepting the processing conditions informed through this privacy policy.

Data recipients

The personal data obtained through web forms are recorded and kept on electronic media controlled and supervised by the person responsible for the treatment.

Your personal data will not be communicated to third parties, with the exception when data communication is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to third parties in order to make the payment ( payment gateways), as well as managing the deliveries of the products (carriers) covered by said transfer in the needs of the service. Payment through other payment gateways, we recommend that the user read the privacy policy to understand how it handles personal information.

For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only be carried out if the user has given their express consent.

Strict criteria are maintained for the selection of data processors and the contractual commitment with each of them to comply with and enforce the established obligations regarding data protection.

In the event that there are international data transfers, BALTIC CHANDLERS will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that the necessary contractual, technical and organizational measures are applied, such as standard contractual clauses approved by the European Commission.

You can obtain more information about the processing of personal data of our organization by requesting it by email: info@baltic-chandlers.com

Technical and organizational data protection measures

The structure has the necessary technical and organizational measures that guarantee the confidentiality and conservation of personal data obtained through the website.

The personal data collected from the website is processed using a valid SSL certified HTML protocol.

The personnel involved in data processing operations: access, editing, deletion, etc. are trained, trained and committed to this data protection policy.

Data retention

The personal data obtained through the contact form will be kept for the time necessary to respond to the request/query made.

The personal data obtained through the order form will be kept as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right to deletion, cancellation and/or limitation of the processing of your data.

Once the contractual relationship has expired, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended to and for which it is recovery is necessary.

If you have expressly accepted the sending of commercial information, we will retain your contact information until you inform us of your decision to cancel said commercial sending.

Information on the existence of automated decisions (including profiling)

We do not normally make automatic decisions, but when we do we will make it clear that such a decision is being made. However, BALTIC CHANDLERS VAT EE102164459 includes several sections dedicated to the personalization of services in order to show personalized advertising when entering your website and also for sending personalized communications.

BALTIC CHANDLERS VAT EE102164459 recognizes the possibility of creating profiles to improve your product offering or personalize the sending of commercial offers or provide more personalized treatment to the client.

Opposition to data being processed for advertising purposes

If you gave your consent for your data to be used for advertising purposes and you do not wish to continue receiving advertising, you can revoke the consent given at any time and by sending an email to the person in charge info@baltic-chandlers.com.

Changes to the Privacy Policy

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even communicate it to your email address when The change in question is significant for your privacy, so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements.

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Intellectual and industrial property

The design of the portal and its source codes, as well as the logos, brands and other distinctive signs that appear therein belong to BALTIC CHANDLERS and are protected by the corresponding intellectual and industrial property rights.

Content Responsibility

BALTIC CHANDLERS VAT EE102164459 is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor is it responsible for the legality of other third-party websites that may be linked or linked from this portal. BALTIC CHANDLERS VAT EE102164459 will not be responsible for the use that third parties make of the information published on the portal, nor for any damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data damage caused by for the use of the mentioned information.

Playing content

By the Intellectual Property Law, the reproduction, distribution and public communication of all or part of the contents of this website, for commercial purposes on any medium, and by any technical means, without the authorization of BALTIC CHANDLERS.

Applicable law

BALTIC CHANDLERS VAT EE102164459 reserves the right to present civil or criminal actions that it deems necessary for improper use of the website and content, or for non-compliance with these conditions.

The relationship between the user and BALTIC CHANDLERS VAT EE102164459 will be governed by the regulations in force and applicable in the national territory. If any controversy arises in relation to the interpretation and/or application of these conditions, the parties will submit the conflicts to ordinary jurisdiction, submitting to the corresponding Judges and Courts in accordance with Law. Likewise, we inform you that it has a free extrajudicial dispute resolution procedure accessible to all citizens, it is the online dispute resolution platform of the European Union, accessible through the following link https://ec. europa.eu/consumers/odr/main/?event=main.home2.show.

Cookies

In the case of using “cookie” technology on the website, there is a specific section that informs you about its existence as well as its use policy. See the “Cookies Policy” section. Otherwise, navigation cookies are not used.

Personal data of minors

This website is not directed at underage users. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

Exercise of data protection rights

In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of their data by directing their request to the indicated postal address or email info@baltic-chandlers.com.

To exercise your rights you must identify yourself by presenting your ID. For any claim you can contact the same email address indicated.